Privacy Policy

1. Introduction

Welcome to Citta Games. This Privacy Policy explains how Citta Games ("we," "our," or "us") collects, uses, discloses, and protects your personal information when you visit our website or use our services. By using Citta Games, you consent to the data practices described in this policy.

Citta Games is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy outlines our practices regarding the collection and use of information through our platform.

2. Information We Collect

Citta Games collects various types of information to provide and improve our services:

2.1 Personal Information

When you register with Citta Games, we may collect:

• Full name and contact information
• Email address and phone number
• Date of birth and age verification
• Address and location information
• Government-issued identification for verification

2.2 Financial Information

Citta Games may collect financial information including:

• Payment method details
• Transaction history
• Banking information for withdrawals
• Credit card information (encrypted)

2.3 Technical Information

We automatically collect technical information such as:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent
• Game preferences and activity

3. How We Use Your Information

Citta Games uses the collected information for the following purposes:

3.1 Service Provision

• To provide and maintain our casino gaming services
• To process your registration and account management
• To facilitate deposits, withdrawals, and transactions
• To provide customer support and assistance

3.2 Security and Compliance

• To verify your identity and prevent fraud
• To comply with legal and regulatory requirements
• To ensure responsible gaming practices
• To protect against unauthorized access and abuse

3.3 Communication

• To send important updates about your account
• To provide information about new games and promotions
• To respond to your inquiries and support requests
• To send marketing communications (with your consent)

4. Information Sharing and Disclosure

Citta Games is committed to protecting your privacy and will not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Legal Requirements

We may disclose your information when required by law, regulation, or legal process, including:

• Compliance with gambling regulations
• Response to court orders or subpoenas
• Investigation of suspected illegal activities
• Protection of our rights and property

4.2 Service Providers

Citta Games may share information with trusted third-party service providers who assist us in:

• Payment processing and financial services
• Customer support and technical assistance
• Data analysis and security services
• Marketing and promotional activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, Citta Games may transfer your information to the new entity, subject to the same privacy protections.

5. Data Security

Citta Games implements comprehensive security measures to protect your personal information:

5.1 Encryption and Protection

• SSL/TLS encryption for all data transmission
• Advanced encryption standards for stored data
• Secure socket layer technology for financial transactions
• Regular security audits and vulnerability assessments

5.2 Access Controls

• Limited access to personal information on a need-to-know basis
• Multi-factor authentication for administrative access
• Regular password updates and security training
• Monitoring and logging of all access attempts

5.3 Data Retention

Citta Games retains your personal information only for as long as necessary to provide our services and comply with legal obligations. We have established data retention policies that ensure information is deleted when no longer needed.

6. Your Rights and Choices

As a user of Citta Games, you have certain rights regarding your personal information:

6.1 Access and Updates

• Access your personal information stored by Citta Games
• Update or correct inaccurate information
• Request deletion of your personal data
• Download a copy of your data

6.2 Communication Preferences

• Opt-out of marketing communications
• Choose your preferred communication methods
• Set frequency preferences for updates
• Unsubscribe from promotional emails

6.3 Account Management

• Close your Citta Games account
• Request data portability
• Object to certain data processing activities
• Lodge complaints with supervisory authorities

7. Cookies and Tracking Technologies

Citta Games uses cookies and similar tracking technologies to enhance your gaming experience:

7.1 Types of Cookies

• Essential cookies for website functionality
• Performance cookies for analytics and optimization
• Functionality cookies for personalized features
• Marketing cookies for targeted advertising

7.2 Cookie Management

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of Citta Games and your gaming experience.

8. International Data Transfers

Citta Games may transfer your personal information to countries outside your residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

9. Children's Privacy

Citta Games is committed to protecting the privacy of children. Our services are not intended for individuals under the age of 18 (or 21 in some jurisdictions). We do not knowingly collect personal information from minors and will take steps to delete such information if discovered.

10. Changes to This Privacy Policy

Citta Games may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

We encourage you to review this policy periodically to stay informed about how Citta Games protects your information.

11. Contact Information

If you have any questions about this Privacy Policy or Citta Games' data practices, please contact us:

• Email: [email protected]
• Website: Contact Us
• Address: Citta Games Privacy Team

We will respond to your inquiries within a reasonable timeframe and work to address any concerns you may have about your privacy and data protection.