Terms & Conditions

1. Acceptance of Terms

By accessing and using Citta Games ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Citta Games reserves the right to modify these terms at any time. We will notify users of any material changes via email or through a notice on our website. Your continued use of the Service after such modifications constitutes acceptance of the updated terms.

2. Eligibility Requirements

To use Citta Games services, you must meet the following requirements:

2.1 Age Requirements

• You must be at least 18 years old (or 21 in some jurisdictions)
• You must be of legal age to gamble in your jurisdiction
• You must provide valid identification for age verification

2.2 Legal Requirements

• Online gambling must be legal in your jurisdiction
• You must not be on any self-exclusion lists
• You must not be prohibited from gambling by law

2.3 Account Requirements

• You must provide accurate and truthful information
• You must maintain the security of your account credentials
• You must not allow others to use your account

3. Account Registration and Management

Citta Games requires account registration to access our services:

3.1 Registration Process

• Complete the registration form with accurate information
• Verify your email address and identity
• Accept these Terms & Conditions
• Complete any required verification processes

3.2 Account Security

• Choose a strong, unique password
• Enable two-factor authentication if available
• Never share your login credentials
• Report any suspicious activity immediately

3.3 Account Suspension

Citta Games may suspend or terminate accounts for:

• Violation of these terms
• Fraudulent activity
• Underage gambling
• Multiple account creation
• Abusive behavior

4. Gaming Rules and Fair Play

Citta Games is committed to fair play and responsible gaming:

4.1 Game Rules

• All games follow standard casino rules
• Random number generators ensure fair outcomes
• Game results are final and cannot be disputed
• House rules apply to all games

4.2 Responsible Gaming

• Set personal limits on time and money spent
• Use self-exclusion tools if needed
• Seek help if gambling becomes problematic
• Never gamble under the influence

4.3 Prohibited Activities

The following activities are strictly prohibited on Citta Games:

• Cheating or using automated systems
• Collusion with other players
• Money laundering activities
• Using multiple accounts
• Exploiting software bugs or glitches

5. Financial Terms and Transactions

Citta Games handles financial transactions securely and transparently:

5.1 Deposits

• Minimum and maximum deposit limits apply
• All deposits are processed securely
• Deposits are credited immediately upon confirmation
• Processing fees may apply to certain payment methods

5.2 Withdrawals

• Withdrawal requests are processed within 24-48 hours
• Identity verification is required for withdrawals
• Withdrawal limits and processing times apply
• Withdrawals are processed to the original payment method

5.3 Currency and Exchange

• All transactions are processed in the specified currency
• Exchange rates are determined by financial institutions
• Currency conversion fees may apply
• Exchange rates are subject to market fluctuations

6. Intellectual Property Rights

Citta Games owns all intellectual property related to our platform:

6.1 Platform Ownership

• All software, graphics, and content belong to Citta Games
• Game content is licensed from third-party providers
• Unauthorized copying or distribution is prohibited
• Trademarks and logos are protected by law

6.2 User Content

• Users retain rights to their original content
• By posting content, you grant Citta Games a license to use it
• Content must not violate intellectual property rights
• Offensive or inappropriate content will be removed

7. Privacy and Data Protection

Citta Games is committed to protecting your privacy:

7.1 Data Collection

• We collect information necessary for service provision
• Personal data is processed according to our Privacy Policy
• Data is stored securely and encrypted
• We do not sell personal information to third parties

7.2 Data Usage

• Data is used to provide and improve our services
• We may use data for security and fraud prevention
• Marketing communications require your consent
• You can opt-out of marketing communications

8. Limitation of Liability

Citta Games' liability is limited as follows:

8.1 Service Availability

• We strive for 99.9% uptime but cannot guarantee uninterrupted service
• We are not liable for service interruptions or technical issues
• Maintenance and updates may temporarily affect availability
• Force majeure events are beyond our control

8.2 Financial Losses

• We are not liable for gambling losses
• Technical issues do not entitle users to refunds
• Users are responsible for their gambling decisions
• We provide tools for responsible gaming

8.3 Maximum Liability

Citta Games' maximum liability is limited to the amount paid by the user in the 12 months preceding the claim.

9. Dispute Resolution

Citta Games provides multiple avenues for dispute resolution:

9.1 Customer Support

• Contact our support team for immediate assistance
• Support is available 24/7 via multiple channels
• Most issues are resolved within 24 hours
• Escalation procedures are available for complex issues

9.2 Formal Complaints

• Submit formal complaints through our website
• Complaints are reviewed by our compliance team
• We respond to complaints within 48 hours
• Unresolved disputes may be escalated to regulatory bodies

10. Termination and Suspension

Citta Games may terminate or suspend accounts under certain circumstances:

10.1 Account Termination

• Violation of these terms may result in termination
• Fraudulent activity leads to immediate termination
• Underage gambling results in account closure
• Users may close their accounts at any time

10.2 Effects of Termination

• Access to services is immediately revoked
• Outstanding balances are processed according to policy
• Personal data is retained as required by law
• Re-registration may be restricted

11. Governing Law and Jurisdiction

These terms are governed by applicable laws and regulations:

11.1 Applicable Law

• Terms are governed by the laws of the jurisdiction where Citta Games operates
• Local gambling laws take precedence over these terms
• International users are subject to their local laws
• Disputes are resolved in the appropriate jurisdiction

11.2 Regulatory Compliance

• Citta Games operates under gaming licenses
• We comply with all applicable regulations
• Regulatory changes may affect these terms
• Users must comply with local gambling laws

12. Contact Information

For questions about these Terms & Conditions, contact Citta Games:

• Email: [email protected]
• Website: Contact Us
• Support: Available 24/7 through our platform

We will respond to all inquiries within 48 hours during business days.